At the end of the day, it’s knowing that you’ve helped keep people’s lights on but also put the community’s safety as the priority when helping operate the network.
Within the program I was also able to work in many different levels of the organisation, with roles in client account teams, service delivery teams, as well as regional strategy and operations, and technology teams.
I think being a woman in a male-dominated arena is always a challenge – especially when it is largely relationship based and it at times feels like it will always be that way.
I am currently rotating through financial service advisory where we provide clients with commercial and regulatory insurance advice. Some of the tasks I have been working on include drafting advice letters to clients, research tasks around insurance and corporate regulations, and policy reviews.
I looked to understand customer pain points, experience with the technicians and speeds to identify opportunities for improvement or change to drive up customer satisfaction and uptake of fibre to the premises.