2021 Customer Service Representative- TeleTech Bacolod (Nov 2021)

At TTEC, we're all about the Human Experience. Elevated. As a Customer Service Representative at Bacolod City, you'll be a part of creating and delivering amazing technical experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing

Do you have a passion for technology and helping others? In this role, you'll work to resolve technical requests or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat
• Transfer to an applications specialist, who will educate the caller on the functionality of their system/equipment.
• Expedite response in the event a customer calls back due to a service delay, by directly escalating to a Call Manager or Technical Support Engineer to accelerate service
• Expedite service when a medical emergency occurs with a patient on the table for critical life-saving devices such as anesthesia, cardiac care, or respiratory equipment.
• Open and maintain customer accounts and information
• Resolve technical issues with patience and understanding

What You Bring to the Role

• Completed at least 2 years of college
• Great written communication skills including grammar and spelling
• You lead by example and work with your team to contribute to the overall success of your client program
• Comfortable with decision making by assessing the situation, researching potential solution and making recommendations
• Must be within 50 KM radius from TeleTech Bacolod site

What You Can Expect

• Competitive pay and up to PHP 50,000 monthly performance-based incentives
• Real career growth opportunities
• Company-sponsored HMO with Health & Wellness programs for you and your family
• Educational assistance through tuition reimbursement
• An accessible office location at Level2 Robinsons Cybergate Center, Araneta Avenue, Singcang Airport, Bacolod City

A Bit More About Your Role

We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to the account Team Leader. You'll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.