Job Satisfaction at Services Australia

Interesting, challenging, varied

We manage the Risk folders and all group report to us.

I engage with customers via social media, I attend marketing strategy meetings, and take part in communication processes and projects. The teams I work with are all lovely and respectful, I can't think of a single complaint outside the realm of "it gets a bit slow" in terms of repetition, and the work not involving some of the things I went to university for.

Work mainly consists of BAU admin type jobs.

Assist in the day-to-day coordination of fraud control assurance activities. Engage with a wide range of stakeholder to support the effective management of fraud risks. Develop high level written communication such as reports and recommendations. Deliver fraud control assurance assessments, including fraud control weaknesses and gaps.

Front of house social work

I have a good mix of clear, tick box tasks to get done every day, and some longer term thinking work that challenges me and changes up the pace. If I had just the tasks every day I would struggle to slow down and not feel exhausted by the end of the day, but that is the experience of a lot of people in the agency.

The work is very repetitive and opportunities for mobility seem very difficult

Current Role:

Currently in a role with a lot of data and not a lot of certainty

I am working as a Business Analysist in DVA modernization project. I do produce the technical documents for the business as well as the development team to capture the analytical data on MyService Application.

Providing legal and privacy advice on various agency projects. Be it myGov, automation, or Health Delivery Modernisation. My initial rotation was in FOI.

I arrange events, write analysis documents, strategies and talking points.

My role is flexible, but typically involves on the policy and behind-the-scenes stuff in Child Support, which I probably can't be too specific on in an external survey. Mostly, it's coming into the office and working, or spending time at home (I work 3 days a week in the office, 2 at home)

I work at a help desk that supports fraud investigation tools. Its mostly emails, with some business/data analyst work. Moving into some development work as well.

I am able to support vulnerable customers deal with a range of issues, however it can sometimes feel limited in what I can do to support them, and sometimes the referrals are not appropriate.

Wide variety of important work that satisfies me

review, update and create staff processes

I help write programs to automatically curate and update datasets.

Part of security governance. Role involves reviewing change applications for the agency's technology architecture.