2021/2022 Technical Service Scientist for North America (Start ASAP)

As a Technical Service Scientist, you are responsible to:

• Provide prompt, professional and accurate advisory support to customers on hematology and immunoassay/immunochemistry products over the phone.
• Document product complaints with established SOPs.
• Take ownership of customers, develop relationships, offer advice and support sales.
• Handle technical queries from customers from initial query through solution and follow-up, ensuring customer satisfaction at the highest level.
• Develop your own technical knowledge necessary to support customers.

QUALIFICATIONS:

• University degree in Biological Sciences or related field.
• Medical Technician, Master or PhD is highly desirable.
• Minimum of 2 years of clinical laboratory experience.
• Ability to discuss and troubleshoot instrumentation and related applications over the phone.
• Experience with automation and instrumentation.
• Excellent verbal (telephone) and written communication skills in English.
• Demonstrated interpersonal skills with a focus on helping customers and others.
• Ability to multi-task.
• Ability to take ownership of complex information and customer interactions, to provide excellent support with a focus on customers, and to work in a changing environment.
• Ability to work in teams across multiple countries, cultures, and time zones.