2021/2022 Senior Service Admin & Dispatch Representative for APAC (Start ASAP)

As a Senior Admin and Dispatch Representative, you are responsible to:

• Assist the Service Solutions area in the fields of escalation of Field Service activities, invoicing and other administrative tasks.
• Coordination of Field Service Specialists for onsite visits compliant to Service Agreements.
• Maintaining data in different systems used according to SOP.
• Communication with ex- and internal customers thru various platforms: phone, emails, fax, e-commerce portals.
• In time invoicing of service interventions and service products.
• Prepare and deliver Service agreement quotes.

QUALIFICATIONS:

• Bachelor's Degree or a comparable qualification
• +3 year of experience in Customer Service, administrative tasks, coordination and/or preparation of contracts, agreements and sales quotations
• Proficient experience with SAP and/or Salesforce, Microsoft office software
• Strong English language skills (verbal/written)
• Ability to handle extensive workloads and show flexibility
• Ability of an independent and structured working environment
• Amenable to temporarily work from home (with a stable internet connection)