2021/2022 Scientist, Technical Service, Applied Bioinformatics (Start ASAP)

As a Technical Service Scientist for Applied Bioinformatics, you are responsible to:

• Provide excellent support for the QIAGEN Bioinformatics product lines (e.q. CLC Genomics Workbench, IPA, OmicSoft Array Studio and Server, HGMD, Ingenuity Clinical Insight, …) to end-users with molecular biology, clinical, NGS (Next Generation Sequencing) and/or bioinformatics background
• Become an expert user of our software in order to communicate key concepts to users from various backgrounds
• Answer support requests related to usage, workflow optimization, content, installation and troubleshooting
• Gather, record and escalate customer feedback to guarantee high quality and high consistency customer interface
• Contribute to improving customer-facing touchpoints (help portals, product manuals, videos, tutorials, etc.)
• Partner with other departments and global teams to resolve customer and/or process issues in a timely manner and follow up to ensure, that the same issues are not reoccurring

QUALIFICATIONS:

• MSc or PhD in Bioinformatics or Molecular Biology or a related field
• Experience with data analysis of NGS data and/or bioinformatics
• Interest in bioinformatics data analyses and their biological context
• Previous work experience in a related field or in a support team is considered a strong plus
• Critical thinking and problem-solving skills to analyze, define, and solve complex customer concerns
• Joy in helping people to drive their research
• Excellent customer service skills, enthusiastic attitude, and solid work ethics
• Exceptional team player, comfortable working in a highly-skilled group of scientists from diverse backgrounds
• Comfortable with interfacing users via email, phone, online meetings and in-person
• Fluent in English, with excellent written and oral communication skills