Process Coordinator

Job Overview

While this position is mostly operational in nature, an intermediate understanding of technology, finance/investing or ETL (extraction, transformation, and load) processes will assist individuals in this role. Tools and workflows will be provided for individuals to use in this role – although outstanding candidates will be able to improve upon and optimize workflows and documentation.

Responsibilities

• Create & follow support documentation for automated workflows
• Monitor automated mission-critical client processes
• Proactively contact clients for process maintenance and troubleshooting
• Interpret and support scripts written in Windows batch, Perl, PowerShell, and VBScript
• Use command-line (e.g. PGP, ZIP) and file transfer utilities (e.g. FTP, SFTP/SCP/SSH) and provide support to the Portfolio Services and Portfolio Analytics teams to model and vet the security analytics

Qualifications

• Undergraduate/Master's degree in Computer Science, Engineering, Information Systems, and/or Finance
• Fresh graduates are welcome to apply
• 12 to 24 months of experience in a relevant field
• Excellent time and task management abilities
• Strong analytical and problem-solving skills
• Ability to read and interpret technical documentation
• Business-level written and verbal English communication skills
• Experience interacting with clients remotely via phone, email, and/or remote assistance tools
• Familiarity with or strong interest in the following concepts: networking, scripting/programming, relational databases, Unix/Linux, and/or finance/investing
• Basic understanding of Job Enterprise Data Delivery solutions
• Basic understanding of Software Development cycles
• Professional experience with three or more of the following:
• Unix-Linux
• FTP / SFTP / SCP / SSH / HTTP transfers
• log design and troubleshooting
• Technical QA methodology
• Streaming data services
• Programmatic APIs
• SQL and other RDBMS platforms
• Windows batch / Perl / Powershell / VBScript
• Proficient in Microsoft Office applications (Excel, Word & PowerPoint)
• Excellent communication, presentation, and interpersonal skills
• Experience with procedural scripting
• Technical specification writing or maintenance experience of tools, enhancements, products
• Knowledge of financial databases used in financial markets
• Knowledge or experience with Enterprise software from FactSet, CapIQ, Thomson Reuters, or Bloomberg
• Proven track record of guiding large projects to success