Customer Service Associate null

The Monitoring Service Associate is a key member of the Emerson ProAct™ Team. In this capacity, you will have the opportunity to be part of a team of global experts that helps Emerson customers (supermarkets, convenience stores, retail, commercial buildings, food service, transportation, etc.) to optimize facilities and operations, maintain conditions, assets and facilities, and manage energy, refrigerants and other valuable resources. This ultimately leads to supporting our customers by protecting their hard-earned gains and identifying improvement opportunities to help them expand their businesses.

What you will work on:

As a Monitoring Service Associate, your responsibilities include:

• All service support, including Alarm Management functions such as – outbound alarm monitoring, inbound call handling & dispatch, and any other service support required
• Investigation of refrigeration and/or HVAC (Heating, Ventilation, Air-conditioning) alarms received and diagnosing them based on agreed standards
• Ensuring immediate delivery of alarm details with accurate documentation by calling or sending an email to external customers
• Generating and dispatching service work orders of field technicians to troubleshoot onsite concerns

What you will need:

• Graduate of any 4-year degree (Third-year undergrads or Associate degree holders may be considered)
• At least 6 months experience in interactive customer service and related functions
• Background in offshore service operations is an advantage

Who we are looking for:

• Excellent English verbal and written communication skills – able to communicate clearly and effectively; listens actively and; able to adapt communication skills appropriately
• Good interpersonal skills – can collaborate well with others, willing to take new instructions and work requests
• Customer focus – displays the drive to deliver relevant solutions based on customer need
• Flexibility – willing to work on shifting schedule (may include weekend work with a scheduled day off) to support the business and customers; willing to work overtime or on rest day overtime to support manpower requirement during critical days and/or peak season
• Resilience and Situational adaptability – able to effectively and independently function while