2021 Customer Solutions Officer

Responsibilities:

• Provide world-class service excellence to clients by offering a consistent telephone banking experience
• Attend to inbound and outbound telephone calls in accordance with standard operating procedures
• Process online banking transactions which include financial entries and data maintenance
• Identify opportunities to further enhance relationships with our existing clients

Benefits of working in Citi:

We offer a competitive salary package of PHP 26,000.00 and other great benefits including:

• HMO Health Insurance from day 1
• Life Insurance from day 1
• Retirement Plan
• Staff Loan
• Bereavement Assistance
• Growth and promotion from within

Career growth:

• Citi Philippines will continue to grow and has unveiled its newest Citi Headquarters in BGC called the Citi Plaza
• Be part of our pioneer or fast-growing teams of Customer Service Officers
• In CBPS, there are team leaders, managers, operations heads who started as CSOs and were trained and developed from within Enjoy talent development programs that can make you part of the future leaders of Citi

Requirements:

• College Graduates of a Bachelor's Degree or any 4-year Course
• High School graduates must have at least 6 months experience in an international BPO / call center role
• Fluent in English and the ability to communicate daily with clients in the said language
• Amenable working on shifting schedule, holidays, weekends & extended work hours
• Amenable to working in BGC, Taguig
• Applicants should be Filipino citizens or hold relevant residence status

CBPS MAY ASSIGN CANDIDATES TO DIFFERENT BUSINESSES BASED ON CANDIDATE PROFILES, AVAILABLE OPENINGS & BUSINESS NEEDS. APPLICANTS MUST BE WILLING TO WORK IN BONIFACIO GLOBAL CITY.

*By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third-party service providers, to hold, use and otherwise process my data in connection with my job application.