Customer Solutions Officer (Rolling Intake)

Your role

 The overall objectives of this role are the following:

• Provides world-class service excellence to Citi global clients by offering a remarkable phone and digital banking experience.
• They handle customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, tele sales, rewards inquiries, and fulfillment.
• The role also ensures customer inbound and outbound telephone inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards.
• They Identify and fulfill clients’ necessities by providing an exceptional customer experience

About you

To apply for the role, you must have the following requirements:

• Applications are open to Bachelor's degree holders or undergraduates with a minimum of 6 months of BPO international experience.
• Recent college graduates with no work experience are welcome to jump-start your career here at Citi.
• Above average English communication skills and comfortable speaking with other nationalities
• Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week)
• Amenable to working in Bonifacio Global City, Taguig
• Applicants should be Filipino citizens or hold relevant residence status

Salary & benefits

Citi offers a variety of comprehensive benefits and resources to help you save and be well in all aspects of your life. They offer a competitive salary package of PHP 26,000 - PHP 33,000 and other great benefits including:

• HMO Health Insurance from day 1 for you and your unlimited qualified dependents
• Life Insurance from day 1
• Retirement Plan
• Transportation Allowance
• Rice Allowance
• Medical and Dental Allowance
• Shift Differential
• Staff Loan
• Tuition Fee Reimbursement
• Bereavement Assistance
• Total of 35 leave credits in a year

Training & development

Citibank’s training and development focus heavily on practical, on-the-job learning, where employees tackle real challenges with guidance from dedicated mentors. This hands-on approach is complemented by formal classroom training, which, though only 10% of the program, plays a significant role in employee growth. Leading-edge training underpins Citibank’s strategy, fostering a comprehensive learning environment.

Career progression

Whether refining skills or expanding your network, Citi understands that success requires continuous growth.

• Be part of the fast-growing teams of Customer Solutions Officers.
• Internal movement career opportunities within Citi.
• CBPS may assign candidates to different businesses based on candidate profiles, available openings & business needs.

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Source

The following sources were used in researching this page:

• management-training-guru.com/2013/12/training-and-development-strategy-at-citibank
• jobs.citi.com/job/city-of-taguig/customer-solutions-officer
• jobs.citi.com/life-at-citi
• careers.citigroup.com/why-citi/global-benefits.html
• youtube.com/@citi