CBPS - Customer Solution Officer (Rolling Intake)

About Citibank

Citibank does business in more than 160 countries and jurisdictions, providing corporations, governments, investors, institutions, and individuals with a broad range of financial products and services.

Your responsibilities

• Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching, and responding to compliance-related inquiries across all product lines
• Ensure the accuracy of research and compliance advice provided to members of the sales force team
• Develop information regarding required changes in reports and procedures
• Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends, and concerns
• Support sales force and management by implementing recommendations concerning changes, improvements, and enhancements
• Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing and reporting control issues with transparency.

Training & development

Citibank has its own training and development strategy. Their training strategy consists of three core areas.

1. On-the-job learning which takes 70% of the development program.
2. Learning through the relationship of exposure to others takes 20% part of the program.
3. Formal classroom training that takes 10% part.

On the other side, a formal classroom may only take 10% of the whole talent development program but it has a great effect on employee development. The key component of the talent development strategy in this bank is leading-edge training.

Benefits

Company-wide benefits:

• Bereavement Assistance
• Health and Life Insurance
• Performance Bonus
• Retirement Plan
• Staff Loan
• Tuition Reimbursement
• Maternity and Paternity Leave
• 12 days of sick leave, and up to 30 days of vacation leave.

Career progression

Within the Citi world, change and progress are the only constants. 

Work-life balance

Citi employees enjoy amenities that cater to a healthy work-life balance. These include an on-site, multi-faith room and Mothers' Rooms on every floor. They also offer a clinic for employees, and they encourage and host health and wellness sessions for teams and individuals to participate in.

Company culture

At Citi, they believe that inclusive practices and policies lead to improved business performance and a company culture where employees feel welcome, safe, and respected, and where they can focus on their work without fear of prejudice or discrimination.

About you

• Bachelor’s/University degree or equivalent experience
• Fundamental understanding of industry regulations in the US and Canada, extensive understanding of systems, products, and culture
• Proven knowledge of securities, insurance, and mortgage lending laws and regulations as they apply to sales practice issues affecting the sales force
• Effective verbal and written communication
• Influencing and relationship management skills
• Proven ability to creatively solve problems

How to apply

Please click the “Apply on employer site” button to apply.

Citibank application process:

• Submit your application.
• Pre-screen Interview.
• Hiring Manager and Team Interviews.
• Final Interview.
• Job Offer.
• Onboarding.

Source/s:

• citibank.com.ph
• youtube.com