CBPS - Customer Service Officer (Rolling Intake)

About Citibank

Citibank does business in more than 160 countries and jurisdictions, providing corporations, governments, investors, institutions, and individuals with a broad range of financial products and services.

Your role

The Customer Solutions Officer role (Service Analyst 1) in CBPS is an entry-level position servicing off-shore clients of Citi. The overall objective of this role is to provide world-class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. 

• Handle customer service-related concerns, including general inquiries, billing, disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries, and fulfillment.
• Ensure efficient and timely response to customer inbound and outbound telephone inquiries, maintaining compliance with departmental standards.
• Identify and fulfill clients' necessities to deliver an exceptional customer experience.

Training & development

Citibank has its own training and development strategy. Their training strategy consists of three core areas.

1. On-the-job learning which takes 70% of the development program.
2. Learning through the relationship of exposure to others takes 20% part of the program.
3. Formal classroom training that takes 10% part.

On the other side, a formal classroom may only take 10% of the whole talent development program but it has a great effect on employee development. The key component of the talent development strategy in this bank is leading-edge training.

Benefits

Company-wide benefits:

• Bereavement Assistance
• Health and Life Insurance
• Performance Bonus
• Retirement Plan
• Staff Loan
• Tuition Reimbursement
• Maternity and Paternity Leave
• 12 days of sick leave, and up to 30 days of vacation leave.

Career progression

Within the Citi world, change and progress are the only constants. 

Work-life balance

Citi employees enjoy amenities that cater to a healthy work-life balance. These include an on-site, multi-faith room and Mothers' Rooms on every floor. They also offer a clinic for employees, and they encourage and host health and wellness sessions for teams and individuals to participate in.

Company culture

At Citi, they believe that inclusive practices and policies lead to improved business performance and a company culture where employees feel welcome, safe, and respected, and where they can focus on their work without fear of prejudice or discrimination.

About you

• Fresh Graduates without prior work experience
• International BPO voice experience is a plus
• College Graduate of any 4-year course
• Undergraduates need to have 6 months of BPO international voice experience
• Above average English communication skills and comfortable speaking with other nationalities
• Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week)
• Amenable to working in Bonifacio Global City, Taguig

How to apply

Please click the “Apply on employer site” button to apply.

Citibank application process:

• Submit your application.
• Pre-screen Interview.
• Hiring Manager and Team Interviews.
• Final Interview.
• Job Offer.
• Onboarding.

Source/s:

• citibank.com.ph
• youtube.com