Customer Care Center Specialist

Job Overview

Customer Care Center Specialist for Amicassa Process Solutions, Inc. (AMICASSA), is a business process outsourcing company that provides after-sales administration support to the Residential Business Group of Ayala Land, Inc. (ALI).

Responsibilities

• Ensures the timely and accurate processing of post-booking inquiries, requests, and complaints.
• Generates information from all available resources.
• Coordinates with other units within Amicassa on the early resolution of requests of clients received via phone and emails.
• Interfaces with other units of the Ayala Land, Inc.
• Monitors and ensures resolution at the committed time of long-term inquiries, requests, and complaints.
• Conducts baseline analysis.
• Replies to buyers’ requests within the set turn-around time.
• Prepares real-time monitor/report of accounts handled.

Qualifications

• Must be a Bachelor's degree holder in any field OR Associate's degree holder but with strong customer service experience/certificates.
• Must have strong verbal and written communication skills.
• Has the willingness to learn different processes of the company.
• Customer Service experience in any industry is an advantage.
• Willing to work on shifting schedule.
• Willing to work in Makati City.
• Fresh graduates are welcome to apply.