Customer Service Representative

Night Shift, US Telecommunication Account

Provide excellent customer service by addressing general inquiries related to billing, account/service maintenance, and other products/services, through voice or chat.

• Must be 18 years old and above
• Completed at least 2 years in college (no back subject) with or without experience OR Senior high school graduates with at least 6 months of call center experience (ops tenure)
• Amenable to work on holidays, weekend, and shifting schedule

Skills Required:

• Excellent written communication
• Must have keen attention to details
• Must have good conversational skills
• Must have good negotiation skills
• Must have good problem solving and analytical skills
• Ability to multi-task and access multiple data source simultaneously
• Ability to probe effectively
• Ability to educate customers on inquiries and other product information
• Ability to handle issues and complaints in a courteous and professional manner